Hi Andrette16.
I will be able to assist you.
So that I can best assist you, I would like to ask a few questions. Please reply with the following information:
1. Is the printer connected directly to the computer, via a USB cable, with an Ethernet cable to a router, or wirelessly over the network?
2. If connected by USB, are there any other devices connected between the printer and the computer, such as a USB hub or extender?
3. Which operating system is installed on your computer?
I look forward to your reply with the information I have requested. If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (1-800-652-2666).