Hi djncanon.
I will be able to assist you.
On the computer with which your experiencing the issue, please verify that the MF249dw is selected in the MF Network Scan Utility. Follow the steps below to verify this information:
1. Click ![]()
in the system tray.
in the system tray.
2. Select the check box for the machine, and click [OK].
If the machine is selected, please restart the printer and the computer, and then try the scan again. If the issue persists, please call us at 1-800-OK-CANON (1-800-652-2666) for further assistance.