Hi tayevans!
Welcome to the Canon Community Forums!
If you're having problems using an imageRUNNER product, please contact your Canon Dealer for support. If you don't have a Canon Dealer, our team can help you find one by calling 1-800-OK-CANON (800-652-2666).
If you're having trouble with your personal Canon product, please let us know which Canon product you're using, and how we can help you use it! We'll also need to know how you're trying to use it - with Windows, macOS, or a mobile device, if you're trying to access your Canon device with a USB cable, or via WiFi. If you can think of anything else that might help us help you, please feel free to share it with us and the community!
We look forward to hearing from you soon!