Hi slyman!
Thank you for reaching out to Canon USA!
The imageRUNNER ADVANCE C2020L is a Canon Europe exclusive model, so we here at Canon USA don't have any information on how to support this model. You'll want to ensure you have the most recent software and drivers from HERE.
If you've done that, and you're still having issues, you'll want to reach out to Canon support in your country or region. You'll find contact information by clicking on your region, then country HERE.
We hope this helps point you in the right direction!