Hi Webslinger,
I recommend you contact our telephone technical support at this point. There is no charge for this call. The real time feedback of a telephone call would be very beneficial in this case. Please call our special toll-free number 1-800-OK-CANON (652-2666), Monday - Friday 8:00 a.m. to 8:00 p.m. ET (excluding holidays), and a Canon telephone technical support representative will be able to resolve this issue faster.
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