Hello oleska,
Thank you for reaching out to Canon USA!
Since you've reinstalled the most current drivers for your machine, the next step that we'd recommend is reaching out to support for further troubleshooting.
If you're in the USA, our US-based team can be reached by phone at 1-800-OK-CANON (800-652-2666) from 10am to 10pm (ET) during the week.
If you're out of the USA, you'll want to get in touch with support in your home country or region. Support options can be found by going HERE. Just select your country/region and take it from there!