Dear All,
My Image class 4820d connected to a PC running Windows 7 Ultimate. The priting function is working. But while trying to scan, using the tool box, a prompt appears like this "Cannot communicate with the scanner....."
I have used the CD that came with the product. Since it didn't work, I had downloaded the driver from Canon support. I had connected the usb cable, only after the installation and restart of the PC.
Once the USB was connected, the installation was continued, but a prompt used to appear during all my attempts telling that, "The installation has failed"
Screen shots of the two error messages I got, during my several attempts.
Kindly help me, to solve this issue. Thanks in advance.
Rejoy Mohan
