Hello Kristine,
Thank you for reaching out to Canon USA!
While our Forum Community members are welcome to chime in, Canon USA does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!
If you're in the USA and don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!
If you're outside of the USA, please click HERE and select your country or region and you'll find contact options from there.