Hi New Contributor,
I will be glad to help. The scan to email function is designed to scan to an email server. I would like to collect more information to help isolate this issue. Please reply with the following:
1. Are you setting up to scan to an email server or are you trying to scan to a personal email address?
2. Do you see any error messages when you try to scan to email?
3. Are you able to save the scanned file to your computer, then open your email program, then attach the scanning email file and send it that way?
Regarding the "MF Scan Utility that is supported by the scanner you are using may not be installed" message, it sounds like you just need to download and install it from Canon's website.
Let's perform the following steps to download and install the software:
1. Click HERE to launch the download page.
2. Select "Operating System" It should automatically be detected.
3. Under the "Softwarer" tab section you will need to download the file [Windows 32bit & 64bit] MF Scan Utility Ver.1.4.0.0. After reading the details and disclaimer, click I Agree to terms. Download and save the file to your computer. Once the download is complete, double-click the file from its download location to begin the installation.
Click HERE for specfic scanning steps.
Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:
http://Canon.us/ContactLI