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Re: MF 216n will not scan, please help

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Hi airmann70     

 

So that I may better assist you, I will need some more information about your situation.  Do you mind answering a few questions?

1.  Before you downloaded the Patch for Network Scan, USB Scan from our web site, did you download and install the drivers and MF Toolbox from our web site?  If so, did you restart or reboot (turn off the power) your computer before downloading the patch?

2.  Is there an error message appearing on the computer or printer when attempting to scan from your computer from the MF Toolbox software? If so, please list the message verbatim.

 

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

                


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