Hi Prestones.
I will be able to assist you.
It is possible that another program may be causing a conflict with the driver on your Windows computer. If you have an antivirus program installed on your computer, please disable it temporarily, and then uninstall and reinstall the drivers again. Once the drivers have been reinstalled, please verify if you continue to experience the same issue.
If the issue persists, it is recommended that you call us at 1-800-OK-CANON (1-800-652-2666) for further troubleshooting.