Hi z54533.
I will be able to assist you.
Please verify that you have entered the email address in the [E-Mail/I-Fax] settings in the Remote UI, by following the instructions below:
1. Start the Remote UI and log on in System Manager Mode. Starting Remote UI
2. Click [Settings/Registration].
3. Click [Network Settings]
[E-Mail/I-Fax Settings].
4. Click [Edit].
5. Specify the required settings.
[SMTP Server]
Enter up to 48 alphanumeric characters as the SMTP server name (or IP address) for sending e-mail and I-Faxes.
Enter up to 48 alphanumeric characters as the SMTP server name (or IP address) for sending e-mail and I-Faxes.
[E-Mail Address]
Enter up to 120 characters for the e-mail address that you want to use for the machine.
Enter up to 120 characters for the e-mail address that you want to use for the machine.
[POP Server]
Enter up to 48 alphanumeric characters as the SMTP server name or IP address for sending e-mail and I-Faxes.
Enter up to 48 alphanumeric characters as the SMTP server name or IP address for sending e-mail and I-Faxes.
[User Name]
Enter up to 64 alphanumeric characters as the user name for the specified e-mail account when a POP3 server is used.
Enter up to 64 alphanumeric characters as the user name for the specified e-mail account when a POP3 server is used.
[Set/Change Password]
To set or change the password when a POP3 server is used, select this check box and enter up to 32 alphanumeric characters in [Password].
To set or change the password when a POP3 server is used, select this check box and enter up to 32 alphanumeric characters in [Password].
6. Click [OK].
7. Restart the machine.
Turn OFF the machine, wait for at least 10 seconds, and turn it back ON.
To add a sender name, please follow the steps below at the machine:
<Menu> <Scan Settings> <Register Unit Name (E-Mail/I-Fax)> Enter the sender name <Apply> 
I hope this information is helpful. If you need further assistance, please call us at 1-800-OK-CANON (1-800-652-2666).