Hi everyone,
Last we we got a new iR-ADV 4525 photocopier to replace our really old iR3325 photocopier. While everything well (mostly), we are facing an issue with stored documents.
I configured a mailbox on the photocopier called "FORMS" and put a bunch of documents into it that were intended to be printed over and over. This was done last Thursday.
Today it Tuesday and I showed up to find out that all the stored documents were all gone. The name of the mailbox is still there but all the documents were gone. I went to Status Monitor/Cancel > Store > Job Log and there is no log to be seem.
Could someone please tell me what's going on and how I can prevent stored documents from being removed?
We never had an issue with our old iR3325 photocopier when it comes to storing and printing documents.
Thank you 