Hello James,
1. Can a copy be made?: Yes
2. Did you install using the disk or download the software from Canons website?
***yes, i've been using it for 4-5 years now. MF Toolbox.
3. Can you scan using the steps when you click HERE?
***I can't use MF Toolbox or direct from the scanner. "Data Transfer Occured, please check scanner status and cable connection." It's setup with for Wifi. Suddenly stopped. I scan 4-5 times a day normally with no problems.
4. Are you attempting to scan from the MF Toolbox software?
***yes, never a problem before.
Can someone help remotely to get this fixed ASAP? If so, please call me at [Personal information removed per Community guidelines], thanks!