Hi htsa1984
In order for us to better assist you, we will need some additional information. Do you mind answering a few questions so we can get a better picture of your situation?
1. What operating system are you running?
2. How is the imageCLASSMF217w being connected to your system?
3. Can a copy be made?
4. Did you install using the disk or download the software from Canons website?
Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:
http://Canon.us/ContactLI