I've got an issue that's driving me nuts when trying to scan to a computer on the network directly from the printer - there are duplicate computer names in the destination list. From the Home screen I tap the "Scan" icon then select "Computer". On the next screen is where I'd select the name of the PC I want to send the scan to (PC1, PC2, etc). Most of the time the name of each PC appears more than once and scanning usually fails when picking one in the list.
- Scanning does occasionally work after going though multiple failures and repeating the above process 3 or 4 times.
- Rebooting the printer or re-registering the scanner on each PC may sometimes work, but the fix doesn't last.
- I know there are other methods for scanning, but this one offers the fewest steps and gives users the ability to quickly select the type of scan - PDF, Jpeg, etc.
I'm looking for some help from someone who has run across this in the past. Thanks in advance.
Details:
Imageclass MF634Cdw with static IP & wired connection
Windows 10 Pro computers using wired connections, admin accts.
IPV6 is disabled on PCs
Printer software installed: MF632CMFDriverV5401W64usEN
MF Scan Utility software Installed: MFScanUtility_V1500_EN