Hi nrs634.
I will be glad to assist you.
Let's try to discharge any electricity that may be causing this issue. Please turn the printer off and unplug it from the wall. Please remove the power cord from the back of the machine as well. Next, press the power button 5 times. Once you have done this, please plug the cord back into the printer first, and then into the wall outlet.
If this does not resolve the issue, please call our Enterprise & Desktop Solutions Divisions at 1-866-261-9362 or 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).