I updated the firmware successfully, and also performed a factory reset. It's not fixed. I tried putting the MFP on DHCP to rule out any human error in manually settings its IP information, and it refused to communicate with the DHCP server. It will only work if given an IP manually. Perhaps something with the NIC has gone bad and is affecting scanning to email. Although, it does print over the network just fine. At this poiint, we're going to patch the MFP directly to the firewall to eliminate other network equipment as the issue, and also take out a spare MFP and test that it can scan to email. At that point, we would have the client replace the device.
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