Hi lordx.
Thank you for your reply.
Please uninstall and reinstall and the MF Scan Utility. To uninstall the utility, please open Control Panel > Uninstall a Program. Next, double-click on the program and follow the prompts to uninstall the files. After the uninstall is complete, please restart the computer.
Once the computer is back on, please click this link to download and reinstall the MF Scan Utility:
If the issue persists, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).