Hi janemccoy.
To best assist you, we will need some more information. Please answer the questions below:
1. Which version of Windows or macOS is installed on your computer?
2. Is the printer connected to the computer with a USB cable, or wirelessly over the network?
We look forward to your reply. If you need immediate assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).