Hi Samanthatoth.
I will be able to assist you.
On July 7, 2016, Canon released an updated network scan patch for Windows 8, 8.1, and 10. It is recommended that you uninstall and reinstall the drivers and software. Please view the information at the link below for more information:
Service Notice: Windows Scanning for imageCLASS
Should you continue to experience an issue, please call us at 1-800-OK- CANON (1-800-652-2666).