Hi trueheart0.
I will be able to assist you.
Please note that the MF4770n supports scanning with the MF Toolbox. It does not support scanning with the MF Scan Utility.
May I have you verify that the machine is set for network scanning by following the instructions below:
- Select [Applications] under [GO].
- Select [Canon MF Utilities] > [MF Toolbox 4.9].
- You may receive an error that the scanner is not connected. This is fine.
- Click [MF Toolbox] next to the Apple icon in the left corner of the screen and select [Network Settings].
- Select the [MF4700 Series], and then click on the [+] symbol and select [Add].
Once you have performed this step, please quit the MF Toolbox, and then try scanning by following the instructions below:
- Verify that MF Toolbox is closed on the computer.
- Place the documents in the feeder and press the [SCAN] button on the printer.
- Highlight [Remote Scanner] and press [OK]. The screen will show, "Remote Scanner. Waiting online...".
- On the computer, open [Applications] > [Canon MF Utilities] > [Canon MF Toolbox].
- Select [PDF].
- Change the source from [Platen Glass] to [Feeder] or [Auto].
- Click [OK].
- Click [Scanner] at the top of the desktop screen and select the [MF4800 Series].
- Select [PDF].
- Click the green [START] button on the [PDF] window. The machine will start processing the scan.
Should the error persist, please call us at 1-800-OK-CANON (1-800-652-2666).