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Re: MF8380Cdw will no longer print black

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Hi ceath,

 

I recommend cleaning the Fixing Unit to resolve the issue.  Please click HERE for instructions to clean the Fixing Unit. 

If the issue continues, take out the toner and rock it 5 or 6 times to evenly distribute the toner.  Reinsert the toner then attempt a print job.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI


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