Hi sdaris.
Please delete and re-register the scanner by following the steps at the link below:
Registering an MF Scan Utility Compatible Scanner
If you still continue to experience an error, please call our Enterprise & Desktop Solutions Divisions at 1-866-261-9362 or 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).