Hi LP1.
This error does indicate that the printer may require service. Please call call our Enterprise & Desktop Solutions Divisions at 1-866-261-9362 or 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
I understand that the forum may be your preferred choice of communication, but this issue will need to be resolved with our telephone support group.
There is no charge for this call.