Why should Canon respond???
Well, for starters this is their forum. We use it but they own it and it is clearly here only because it benefits their business.
Secondly, other similar boards do receive direct support from the mother company. Ford for example hosts many user groups that operate semi independently but Ford staff monitor the discussions and step in to help when they can.
Thirdly, given the frustration generated by this Toolkit Windows 10 incompatibility, it would clearly be in Canon's best interest to resolve the problem rather than allowing multiple customers become frustrated and walk away to give their business to a Canon competitor.
If Canon is going to set up this type of volunteer tech support system it really behooves them to monitor it and provide assistance when a year after a question was posed there still is no clear solution.
Well, for starters this is their forum. We use it but they own it and it is clearly here only because it benefits their business.
Secondly, other similar boards do receive direct support from the mother company. Ford for example hosts many user groups that operate semi independently but Ford staff monitor the discussions and step in to help when they can.
Thirdly, given the frustration generated by this Toolkit Windows 10 incompatibility, it would clearly be in Canon's best interest to resolve the problem rather than allowing multiple customers become frustrated and walk away to give their business to a Canon competitor.
If Canon is going to set up this type of volunteer tech support system it really behooves them to monitor it and provide assistance when a year after a question was posed there still is no clear solution.