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Re: MF8580Cdw prints rough lines or right 1.25 inches

May 3, 2018, 1:41 am
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Hi DRG,

 

I understand you have already done cleanings but recommend performing a Fixing Unit and Transfer Belt cleaning once again.  Click HERE to perform a Fixing Unit cleaning.  Click HERE to perform a Transfer Belt cleaning.

If the issue continues, take out the toner and rock it 5 or 6 times to evenly distribute the toner. Re-install the toner and attempt a print job.  If that does not work, try another toner cartridge to resolve the issue.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

 

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Re: MF8280CW WIRELESSLY PRINTING BUT NOT SCANNING

May 3, 2018, 1:49 am
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Hi wyo307cowboy

 

There is a recommended patch to install if you are having issues scanning in Windows 10.  Let's perform the following steps to download and install the scanning patch:

1.  Click HERE to launch the download and driver page.  Your operating system should automatically be detected.

2.  Under the "Drivers" tab, you will need to download and install the file Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan.

3.  Attempt a scan at this point from the MF Toolbox software.

4.  Click HERE for scanning instructions.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

 

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Re: ***DOWNLOAD MODE*** Waiting - Frozen ImageClass D530 Printer

May 3, 2018, 4:37 am
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The printer still cannot leave the download mode whatever I tried.

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Re: MF731C/733C print black/gray dots on page - evenly spaced - only visible with black not color

May 3, 2018, 7:17 am
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Hi rosebush,

 

I recommend cleaning the Fixing Unit and the Transfer Belt again to resolve the issue.  Please click HERE for instructions to clean the Fixing Unit.  Please click HERE for instructions to clean the Transfer Belt.  If the issue continues, take out the toner and rock it 5 or 6 times to envely distrube the toner.  Reinsert the toner, then attempt a print job.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI                  

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Re: MF toolbox can't find scanner

May 3, 2018, 7:21 am
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Hi chris_2000

 

There is a recommended patch to install if you are having issues scanning in Windows 10.  Let's perform the following steps to download and install the scanning patch:

1.  Click HERE to launch the download and driver page.  Your operating system should automatically be detected.

2.  Under the "Drivers" tab, you will need to download and install the file Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan.

3.  Attempt a scan at this point.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

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Re: Best glossy paper for my image class lbp612cdw laser printer

May 3, 2018, 7:29 am
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Hi MiamiFan,                 

 

Please click HERE for usable supported paper information for the imageCLASS LBP612Cdw.

 

Ensure you also select the correct paper size and type before printing.  Please click HERE for these instructions.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

 

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Re: mf9220

May 3, 2018, 7:45 am
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Hi Richard810

 

Based on the issue described, It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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Re: Driver installation gives invalid IP address error

May 3, 2018, 7:52 am
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Hi ptn68lax 

 

Based on the specfic issue described, It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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Re: how do I turn on duplex printing on my canon MF216n

May 3, 2018, 8:04 am
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Hi freddy,

 

2-sided printing may not be available with some sizes and types of paper.  Please click HERE for additional information on how to setup 2-sided printing.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

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Canon LBP612

May 3, 2018, 8:12 am
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Hi! Hoping someone can help with this issue:

 

LBP 612 is a new printer for me.  Every time it prints, it beeps...both at the beginning of the printing and at the end.

 

I changed the volume settings directly on the printer to all be 'off'.  Still beeping...extremely annoying, particularly when I am on the phone and someone else is printing to the printer.

 

Anyone know how to correct this annoying issue?

 

Thanks!!

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Re: Canon MFC726CDW only prints a few pages out of the entire document

May 3, 2018, 8:13 am
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Hi inwonderland 

 

In order for us to better assist you, we will need some additional information.  Do you mind answering a few questions so we can get a better picture of your situation?

1.  What operating system are you running?

2.  How is the imageCLASS MF726Cdw being connected to your system?

3.  Can a multiple page copy be made with out this issue occuring?

4.  Did you install using the disk or download the software from Canons website?

5.  What program are you printing from and does the issue occur regardless of the program that you print from?

 

I look forward to further assisting you and receiving the requested information.

 

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

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Re: MF4880dw slow copying

May 3, 2018, 8:27 am
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Hi mdgoodman 

 

You can adjust the image quailty of copies according to the types of documents. A correct selection is necessary for the optimal reproduction of the document.  Adjusting the image quality setting can either speed up or slow down the speed depending on the option selected. For example, select "TEXT" for the image quality to see if that speeds up the copies.  Please click HERE for details.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

 
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Re: Ipf800s ink won’t recognize

May 3, 2018, 8:36 am
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Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

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Re: Canon MF8280Cw can print but not scan

May 3, 2018, 8:39 am
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Hi maladrill 

 

There is a recommended patch to install if you are having issues scanning in Windows 10.  Let's perform the following steps to download and install the scanning patch:

1.  Click HERE to launch the download and driver page.  Your operating system should automatically be detected.

2.  Under the "Drivers" tab, you will need to download and install the file Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan.

3.  Attempt a scan at this point from the Toolbox software.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

 

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Re: MF4770n and Mac OS 10.13 High Sierra

May 3, 2018, 8:43 am
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Hi eujeankilt,

 

In order to scan ensure you have also downloaded the Scanner Driver & Utilities V2.11.0 for Mac OS : 10.8/10.9/10.10/10.11/10.12/10.13 file from this Canon website. Click HERE to launch the download driver page.  It will install the scanner driver.  It will also install the MF Toolbox scanning app. 

To initially set up the network scanner on your Mac, follow this guide:

 1.  Open Applications, then select the Canon MF utility folder and choose to open MF Toolbox (If no scanner found error appears, ignore it).

 2.  At the top left hand corner of your screen, next to the apple icon you'll see MF Toolbox.  Click on it and select network scanner setting from the drop down menu.  Click on the plus sign (+) and select the your Canon model from the list, then click Add. 

 3.  At the top of the screen, to the right of MF Toolbox, click Scanner and select your Canon model from the drop down menu.

 4.  You should be able to scan via the use of the Toolbox rectangle bar that appears with the eMail, Save, PDF, etc.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

 

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Re: mf8500c will not scan on Windows 10

May 3, 2018, 8:57 am
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Hi TechDawg

 

There is a recommended patch to install if you are having issues scanning in Windows 10.  Let's perform the following steps to download and install the scanning patch:

1.  Click HERE to launch the download and driver page.  Your operating system should automatically be detected.

2.  Under the "Drivers" tab, you will need to download and install the file Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan.

3.  Launch the MF Toolbox software and attempt a scan at this point.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

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Re: MF toolbox can't find scanner

May 3, 2018, 9:03 am
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Hello James_C,

 

Thank you for your time and help :-)

 

Luckily, solution to my problem was more simple:

1. Uninstall MF Toolbox.

2. Uninstall Drivers for printer.

3. Restart.

4. Close all aplications and deactivate anivirus.(I guess that's the solution - I've never had to do this, so I didn't the last time)

5. Run Driver package as administator, install. (I also run installer as administrator, before I didn't)

6. Restart.

7. Run MF Toolbox intaller as administrator, install. (I also run installer as administrator, before I didn't)

8. Restart.

9. Activate antivirus, run Toolbox and scan (I didn't have to run it as administrator) - works from computer and printer.

 

Cheers!

 

P.S. Patch didn't help...

 
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Re: Printing legal size documents with MB2720 Printer?

May 3, 2018, 10:20 am
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Hello.

 

Try reinstalling the drivers to see if this will help.  Visit www.usa.canon.com to download the latest drivers from the Canon USA website.

 

If you continue to have difficulties once the drivers are installed, find more help at Contact Us.

 

 

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Re: MB272 Scanner won't connect, prints fine

May 3, 2018, 10:26 am
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Hello.

 

Make sure that the latest drivers and IJ Scan Utility Lite are installed.  The IJ Scan Utility is the program that controls the scanner.  Visit www.usa.canon.com to download these items.

 

If you continue to have difficulties, find more help at Contact Us.

 

 

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Re: Not printing word documents or text on an excel document

May 3, 2018, 10:27 am
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Hello.

 

If the issue only occurs with spreadsheets, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us. 

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