Hi there!
Welcome to the Canon Community!
You'll find the Firmware Update Tool HERE.
Once you've installed the software onto your computer, you'll want to follow the instructions for updating your printer HERE.
If you get stuck or have any questions, you'll want to reach out to our US-based Technical Support team at 1-800-OK-CANON (800-652-2666) weekdays from 8am to 8pm (ET).
Hi, Zhao!
Your written English seems pretty solid. If you would rather get support in writing, our support team is available via email. Get a prompt response by clicking HERE.
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Hi, IKOS!
Welcome to The Canon Forums, and thanks for posting!
We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click HERE and select your country to find support in your part of the world.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
Thanks for choosing Canon!
Why don't you help me?
Hi, Thales!
Welcome to The Canon Forums, and thanks for posting!
We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click HERE and select your country to find support in your part of the world.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
Thanks for choosing Canon!
Hello,
I have problem with install/uninstall MF toolbox on WINDOWS 10 PRO (64bit).I had old version MF toolbox, but uninstall doesn't work. It always stuck at 0%. When installing a new version is it the same problem. My support for the Czech Republic did not give me advice (M. Patrik servis number: 1-19381965087).
Please give me any cleaning program or instruction on how to proceed. I do not want to reinstall windows.
Thank you.
If you are expecting or wanting any help from Canon on this problem, please disabuse yourself of this hope. They have been utterly useless on this. Read the thread and try the various option that users, never Canon, have offered. Many of us have abandoned MFTools on Win 10 for other solutions, but something in this thread may be of use to you. I would advise against reinstalling Windows. It will not help you. Best of luck to you.
Greetings,
I think I had the same problem at one point and I didn't have to reinstall windows. Make sure you can download all the newest Canon Printer install files for your model printer first because I think you will need them. If I recall, I finally had to delete all the Canon directories and files and reinstalled everything again for my imageCLASS MF4150 printer using the latest files from the Canon US website. I used files from the Canon Canada website which were not up to date at the time.
I haven't reviewed all the previous posts, but I think I just went to my directory and looked for the directory called "MF Toolbox Ver4.9" It should be under a directory called Canon which is under another directory called Program Files (x86) off your C:\Drive You might then find the file "Uninst.exe" Try executing that file first. It might work.
There was also a directory Program Files - Canon - CanonMF that had some files in it as well. The uninstall may be confused on where to go and hangs up so delete those files. I left the directories.
If that doesn't work try the deleting Canon directors and files directly and try reinstalling the drivers and Toolbox. I hope it works for you.
Hi chris_2000
Let's perform the following steps to resolve the error:
1. Open the Windows Desktop.
2. Right click on the MF Toolbox icon and click Properties.
3. Click the Compatibility tab, then click "Change settings for all users".
4. Put a check next to "Run this program as an administrator", then click Apply and OK.
5. Attempt to scan from the MF Toolbox software.
If the issue continues, click HERE for additionally steps to do to resolve the issue.
If you continue to have difficulties, please contact our support group using the following link:
http://Canon.us/ContactLI
Hi tdehan
Cleaning the Fixing Roller should help. Click HERE for cleaning instructions.
If you continue to have difficulties, please contact our support group using the following link:
http://Canon.us/ContactLI
Yes, I've already tried cleaning the Fixing Roller. Still have the same issue.
Hi, i need to reset my systemmanager-id and password, any ideas how?
Hi, paul3!
Welcome to The Canon Forums, and thanks for posting!
We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click HERE and select your country to find support in your part of the world.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
Thanks for choosing Canon!
Hello Mike,
I understand your imagePROGRAF iPF510 displays an message about closing the Upper Cover. If you have not already done so, I suggest you reset your iPF510 using the steps below. By resetting the printer's power, the print buffer is cleared and certain sensors are reset. If there is invalid data in the buffer, or sensors are stuck in a particular mode; a message may appear.
Follow these steps to reset the printer:
1. Turn the printer off with the Power button.
2. Disconnect the data cable from the printer.
3. Unplug the printer's power cord for at least ten minutes, and then plug it back in.
Note: If the power cord is plugged into a surge protector, it may be necessary (for testing purposes) to plug the cord directly into the wall outlet if possible.
4. Turn the printer back on.
5. Retry the operation.
If the error persists, I recommend contacting our Imaging Solutions Group at 1-800-423-2366 (press option 1 and then option 2 for Large Format Printers), Monday - Friday 8:00 a.m. to 8:00 p.m. ET (excluding holidays) for further assistance. I realize that the forum may be your preferred method of communication; however, speaking with our telephone technical support group will be very beneficial in this case.
Due to liability issues, we are unable to provide you instructions to test the cover detection switch. Please note that repair procedures are only available to members of our Authorized Service Facility (ASF) network.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Hello GJSchaller,
Since you are able to prit via your network with your imagePROGRAF iPF670 from Windows computers, you should also be able to print from your Mac computer. For clarification, I have a few questions about your situation.
(1) When you say you can browse to the Printer's internal web page via IP address, are you doing this on your Sierra computer?
(2) Did you manually enter your iPF670's IP Address or does your router/access point automatically assign your printer's IP Address?
(3) When you get the error message "Printing - The printer is in use," what exactly is displayed on your iPF670? Also, what is the name of the program you are printing from?
If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.
It's been over a month at this point - the client having the issue has chalked the problem up to Canon's drivers being buggy.
To answer your questions:
The IP is manually assigned on the network, and is not dynamic.
I was able to browse to the printer's IP from multiple devices (the iMac, my Windows 10 Laptop, and the Windows 2012 server).
No error message is displayed on the printer itself. It's as if it never receives the print job.
Given the error codes listed above, the issue appears to be with the Drivers for macOS - the job is never being generated and sent to the printer.
Hi,
I just buy new Image Runner, and it's not running anywhere :-(
I mounted DADF-AV1 unit, plug the cable, put the power cord in printer and press ON button....
After booting proces I got error E000202-0002 ?!!
Is it something wrong with device or is there anything I can do to fix it. Or I need repair crew to fix it ?
Thank you
Regards
Vjeko
