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Re: MF Toolbox doesn't work on Windows 10

December 5, 2017, 1:59 pm
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mj1856 wrote:

I have a MF4570dn, and recently upgraded from Windows 8.1 to Windows 10.

 

I can no longer scan using the MF Toolbox utility.   I had MF Toolbox 4.9 installed before the upgrade, and it worked just fine.  After the upgrade, I get "Cannot communicate with the scanner" error dialog:

 

Error1.png

 

 

 

I thought I would try to reinstall the MF Toolbox utility, but there are two problems.

 

1) The downloads page shows no downloads for Windows 10 for this printer. This should be updated.

 

2) I downloaded the one for Windows 8.1, and tried to reinstall, but it just hangs at the "Processing Installation" screen:

 

Error2.png

 

I've also tried to uninstall the existing MF Toolbox first, and it also hangs at this same dialog.

 

I've also tried various other things without success:

- Connecting via USB instead of Network.  It detects the scanner, and MF Toolbox can switch to that device, but it still gives a communications error.

- Trying the built-in Windows Scan app instead of MF Toolbox.  It uses the WIA driver.  It barely starts to scan, then immediately cancels.

 

Please Canon - forward this to your engineers and provide a fix asap.  I cannot use my scanner on Windows 10.

 

(I can use the printer functionality just fine.)


I have a MF212w printer.  I have a new computer with windows 10 was having problems with the scanner.  I called Canon customer service and spoke with a very nice and helpful man.  Wfindows 10 wasnt compatable with my scanner and he walked me through uninstallng and reinstalling the new drivers to fix the problem.   My suggestion is to call Canon customer service they helped me and I'm sure they will help anyone with the same problem

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Re: Frozen MF4880dw with " ***DOWNLOAD MODE*** waiting " message

December 5, 2017, 3:07 pm
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Hi Philacan

 

Let's perform the following steps to resolve the issue:

1. Turn the machine off for at least 10 seconds, then power the machine back on.

2. If the error does not clear please download and install the firmware update for your unit from Canons website at www.usa.canon.com. Many times this will fix the issue.

You can download the drivers by following these steps.

 

1.  Visit Canon's website at: http://usa.canon.com/support

2.  Type MF4880dw in the "Enter a Model Name" box and click search.

3.  On the Support page for your unit, click the 'Drivers& Downloads' link in the middle of the page.

4.  Select "Operating System"

5.  Under the "Firmware" tab section click on the file named [Windows] imageCLASS MF4890dw/MF4880dw/MF4770n Firmware Update Tool (V15.04). After reading the details and disclaimer, click 'I Agree to terms.  Download and save the file to your computer.  Once the download is complete, double-click the file from its download location to begin the installation.

How to Download and Install
The firmware and instruction files have been compressed.
The following instructions show you how to download the compressed files and decompress them.

1. To download files, click [I Agree-Begin Download] icon, then input printer serial number, select [Save], and specify the directory where you want to save the file. Click [Save] to start the file download.

2. Downloaded files are saved in the specified folder in a self-extracting format (.exe format).

3. Double-click the files to decompress them. A new folder will be created in the same folder.

4. Open the decompressed PDF file. Follow this PDF instruction to start the firmware update.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

 

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Re: MF Toolbox doesn't work on Windows 10

December 5, 2017, 6:13 pm
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nyjoana wrote:
mj1856 wrote:

I have a MF4570dn, and recently upgraded from Windows 8.1 to Windows 10.

 

I can no longer scan using the MF Toolbox utility.   I had MF Toolbox 4.9 installed before the upgrade, and it worked just fine.  After the upgrade, I get "Cannot communicate with the scanner" error dialog:

 

I thought I would try to reinstall the MF Toolbox utility, but there are two problems.

 

1) The downloads page shows no downloads for Windows 10 for this printer. This should be updated.

 

2) I downloaded the one for Windows 8.1, and tried to reinstall, but it just hangs at the "Processing Installation" screen:

  

 

Please Canon - forward this to your engineers and provide a fix asap.  I cannot use my scanner on Windows 10.

 

(I can use the printer functionality just fine.)



 

Nyjoana

 

I went through a similar experience with my mf4150 printer.  The problem is not with the Win 10 upgrade. The problem is with the Canon firmware, printer drivers and the MF Toolbox utility. I got the same errors you encountered. Go back to message 294 or 300 to see my journal on the problems I encountered. I may have put more detail and the sites that I used. I kept hitting a new problem at each step of the way but it eventually to worked when I did the updates and installs in the sequence described below.  Perhaps Canon has a generic solution posted somewhere by now!  My printer and the MF Toolbox app is still scanning today (2017-12-05) with Win 10.  From what I remember, for the mf4150 printer (not the mf4570dn! printer) I had to do three things in sequence. Try searching for similar files for your printer.  

a) I had to find and install some firmware upgrades for the (mf4150) printer. I was never told about these fireware upgrades ( mf4150) and they were difficult to find. for example, they may only be on the Canon USA site and not the Canon Canada site.  

b) I then had to find driver upgrades for the printer (mf4150) that were compatible with Win 10. There weren't any drivers after the Win 10 upgrade, and no one from Canon mentioned it. Eventually some drivers were posted. I think they have cleaned up their site for drivers since then.  

c) I then had to find the lastest MF Toolbox software and reinstall the application.  

So, there were actually three problems rather than just one.  Good luck. I hope it works. 

 

BTW. If you don't uninstall the MF Toolbox app completely, the re-install may not change the old code for the new code or you may have two directories using the same name which will hang up the install. I recommend working from scratch after you have downloaded all the updated files you need. Be careful to follow the instructions on any firmware upgrade for your printer if you find out you need to do that.

 

 

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Re: Frozen MF4880dw with " ***DOWNLOAD MODE*** waiting " message

December 5, 2017, 7:43 pm
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Thank you for your suggestion James, but...

 

As I mentioned, no matter how I try to power it up the machine starts in the mode described with ONLY the following message on the display:

 

***DOWNLOAD MODE***

Waiting

 

I had downloaded and tried the suggested firmware update a while ago, but can't connect to the printer via a lan cable to install the firmware since it's stuck in that mode and I can't read the IP address last assigned by DHCP. I will have to try via a long USB cable but, when I have more time than tonight, I will also register at the support group link you provided to try to obtain the factory reset procedure I requested here in the first place ...if one exists. Do you know of one?

 

I will update this thread as soon as I have further news, but thanks anyways in the mean time.

 

Phil

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Scanning issues with a canon MF628Cw

December 6, 2017, 1:20 pm
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The scanning option on my printer won't work. Keeps telling me not contected to the computer. I have full wireless capibilites with printing and use to with scanning, not sure what changed or how to fix it,

 

Please advise

 

Kevin

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Re: I am unable to resolve a false paper jam message on my Canon MF8580CDW

December 6, 2017, 5:08 pm
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I have a Pixma Pro 10 and I am getting a jammed paper warning light as well. I have checked and there is NO paper anywhere. I have turned the printer off. Disconnected the power supply for at least an hour and still the warning light comes on. HELP!!!!!!!!!

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Re: I am unable to resolve a false paper jam message on my Canon MF8580CDW

December 6, 2017, 5:13 pm
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Hi sancy! 

Thanks for joining and posting in the Canon Forums! 

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If you are in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. 

If you live outside the United States, please click here and select your country or region for your support needs.

We hope this helps! 

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Re: What is the thickest card the MX922 can print on to?

December 7, 2017, 5:34 pm
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How did you get to printing on card stock?
I'm trying to print Regular A7 cards on card stock and not only is it not printing on card stock, it says it's 5x7 coming from the upper tray but coming from the bottom tray at 8 1/2x11.

 

Any help will be appreciated. Thank you.

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SMTP Server Settings

December 8, 2017, 5:07 am
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Good Morning,

 

I'm wondering if anyone knows how to setup SMTP server settings in these Canon printers, and also if it is possible to have the printers send an e-mail to a specificed e-mail address when any of the toner cartridges are running low. I was able to do this with our HP Printers no problem, but it's confusuing to say the least to figure this out with the Canons. I see in the manual where the printer can be setup to receive e-mails and print them, but send e-mails.

 

I have two Canon printers:

Color ImageClass LBP7660C

Color ImageClass MF731C/733C

 

Thanks for any assistance that can be provided!

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MF628C Printer

December 8, 2017, 6:21 am
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So I have updated the Driver and Scan patch on my new computer. I still cannot get the scanner to work, please advise with any ideas to fix this.

 

Thank

 

Kevin

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Re: MF628C Printer

December 8, 2017, 6:46 am
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Hi, Kevin!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

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Re: MF628C Printer

December 8, 2017, 7:22 am
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I am Running Windows 10 on a HP Laptop, that i just purchased. They were able to transfer all app's and data from my old computer. I have installed the updated driver and Scan Patch, but the scanning function won't work.

 

I have tried several times reinstall the driver.  I can scan to the USB Drive, just not my computer.

 

 

Thanks,

Kevin

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Re: MF628C Printer

December 8, 2017, 7:23 am
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I am Running Windows 10 on a HP Laptop, that i just purchased. They were able to transfer all app's and data from my old computer. I have installed the updated driver and Scan Patch, but the scanning function won't work to the computer, the USB Drive works.

 

I have tried several times reinstall the driver.

 

 

Thanks,

Kevin

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Re: MF628C Printer

December 8, 2017, 7:33 am
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This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is an urgent situation, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

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Ir3035 Smb Windows 10

December 8, 2017, 7:34 am
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Hi, a customer called me this week telling me that its scan function is no longer on his Ir3035.

He was configured to scan on a local folder (smb).

After taking a look, I noticed the 1709 version of Windows 10 was installed and it stopped working.

 

After searching, it seems that the new windows 10 version is disabling the smb1.

 

Any idea to get it working ?

The ir3035 certainly wont use smb3.

 

Thank you.

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Re: Ir3035 Smb Windows 10

December 8, 2017, 7:51 am
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Hello Bobbob!

Welcome to the Canon Forums and thanks for posting!

Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!

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MIB 5120 Office - AIO

December 9, 2017, 5:03 am
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Greetings,

Searched for MIB5120 AIO but didn't see anything here.  I am considering buying this printer for my Father.  We've been using HPs in our hoseholds for a long time.  I was thinking about making a change based on my research and the numerous positive reviews I've read.

 

Anyone here own this printer?  What's your experience been?

 

Thanks

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Re: MIB 5120 Office - AIO

December 9, 2017, 6:18 am
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Hi, Rick!

 

We think you'll find the MAXIFY MB5120 to be a capable addition to your home office or small office environment.  You can click HERE to learn more about it, and if you still have any specific questions, feel free to ask them here.

 

We hope this helps!

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Re: Error code 10,201,11

December 9, 2017, 9:01 am
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I also received the same error code but I was able to resolve the issue. I have Windows XP and just bought a MF236n printer/scanner. I receive the error code when I try to save the scanned document as a PDF. However, the scanning works if I save the document as a TIFF or PNG. Try that and hopefully it works for you too!

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Automatically delete stored printjobs after printer

December 11, 2017, 7:25 am
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Hello all,

 

We have a Canon Imagerunner advance c5550i and I'm trying to figure out how to configure the option to auto delete stored printjobs after printed.

 

We also have an older c5240i where this option is enabled.

 

Many thanks!

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