Hello, my IPF-670 is showing the following error 03130031-2F71, anyone know to inform me what it is?
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IPF-670 Erro
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MF toolbox crash (Kernelbase.dll error)
MF Toolbox (ver. 4.9) keeps crashing after scanning a few pages in the auto-feeder.
I get this error:
Faulting application name: MfTBox.exe, version: 1.0.17.0, time stamp: 0x559f8b91
Faulting module name: KERNELBASE.dll, version: 10.0.17134.556, time stamp: 0xadca2670
Exception code: 0xc00000fd
Fault offset: 0x0010590c
Faulting process id: 0x1ec
Faulting application start time: 0x01d4e6244723b82c
Faulting application path: C:\Program Files (x86)\Canon\MF Toolbox Ver4.9\MfTBox.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 1846f222-5065-4187-92fc-0cb7d3a2601b
Faulting package full name:
Faulting package-relative application ID
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Re: MF toolbox crash (Kernelbase.dll error)
Hi, zm!
So that the Community can help you better, we need to know exactly which Canon printer model you're using and which version of Windows is on your computer. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
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Re: MF toolbox crash (Kernelbase.dll error)
Thanks for the quick reply!
My printer: Canon i-SENSYS MF229dw
System: Windows 10 Pro 64-bit (10.0, Build 17134)
The crash occurs after attemps to scan over 6-9 pages. MF toolbox crashes from the computer. The printer shows "an error has occured" and quits scanning. That's pretty much it.
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Re: MF toolbox crash (Kernelbase.dll error)
Thanks for the information, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click HERE and select your country to find support in your part of the world.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
Thanks for choosing Canon!
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Re: canon mb2720 ink always running out when I dont print a lot.
Hi quatermilecame,
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you
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Re: MB2720 requires troubleshooter
Hi aburntiger7231,
The Forums aren't meant for immediate assistance, but are designed to allow the community to help each other with issues encountered or tips they'd like to share along the way.
If this is a time sensitive matter, please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you
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Re: "Could not install the scanner driver" MF227dw
Hello,
I had this same issue and have found a fix that worked for my user.
I logged in via the windows 10 built in admin account. After I was logged in, I fully disabled windows firewall. Once windows firewall was disabled I was able to install the full driver package as well as the scanning toolbox. The scanning utility worked on the built in admin account. When I changed users to the standard account, I had to reinstall the scanning toolbox, but it also worked. I then reactivated windows firewall and scanning worked on the standard user account.
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Printer burning up surge protectors
I have a MF628Cw printer. The printer has been plugged into a surge protector for about 3 years. The other day that surge protector burned up. I bought a new surge protector and a new wall outlet and replaced both. The second surge protector lasted about 20 minutes and it burned out. My printer works fine until the sp burns out and there is no power. Both protectors have a circuit breaker built in the switch but was not tripped in both. Anything I can do? I am afraid to plug straight into the wall because of fire.
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Re: My printer started printing "shadow/double" letters, words, sentences, etc... making t
This is a common Canon printer problem which manifests itself amongst many models and is not a head cleaning issue, nor a timing strip contamination problem, nor a head re-seating issue, and is a problem that Canon Support has not yet released a solution for.
The problem normally surfaces after about two years of average use and begins by affecting the sharpness of black text but does not normally affect pictures.
As a test, print a body of text in Black ink which will show up as blurry, then change the text color and repeat. If the color text is sharp, then you have the same problem.
Some users have reported that changing the advanced print settings to photo and matt photo paper fixes the problem, however I have found that what this does is make the text consistent, but thicker than it should be. It is not a fix on the two units I've tested. Examples of affected printer outputs are:
https://drive.google.com/file/d/1Vm8PJhXEzdBERJ57OvQDq6WeBnLOR-Nf/view
https://drive.google.com/file/d/1cA7aOmr5gJv-yz0dknssQuVOL64loqjM/view
http://multifunction235.rssing.com/chan-58362528/all_p279.html#item5574
https://www.youtube.com/watch?v=kK3u_XNvzGY
This problem is not limited to a particular Canon Model, but manifests itself across a range of models. It is possible that affected printers use the same model head, but I have not been able to validate this yet.
It appears that the problem may be related to firmware or an inner head mechanical / electronics problem, because since the printer can print some text perfectly (for example colored text) whilst displaying the problem on black lines in exactly the same region (for example red text surrounded by a black text box made up of a single thin black line). This infers that it is a logic / black print head section issue.
The other thing that is apparent is when performing a manual head alignment with this problem, many of the adjustment parameters are at +5 but the head is still out of alignment, suggesting that the required setting is out of range. Since the vertical alignment lines of the PGBK printer head alignment printout initially begin as a single line, then form two lines, and then converge back to a single line at the bottom of the 16 row printout, I tested a theory that this may be due to a bent rail, possibly caused by pressing down on the head assembly when loading and locking new printer ink cartridges.
On one faulty printer, I forced the printer head assembly upwards to try and bend the rail in the opposite direction and then conducted another print test. The result was identical to the previous output, indicating that the rail was not bent in the middle. Also if it was bent, I would expect that the color printout would be affected as well, which it isn't.
I also eliminated the possibility of faulty in cartridges or ink causing the issue by replacing them with new ones and retrying the tests. I even tried adding solvent to the black ink head input in order to clean it, but there was no change to the results. As a final test I added solvent to the black in and this resulted in a splattering of dots around the printed characters, but the inherent problem was still there, so no change. The splatter was expected due to the reduced viscosity of the ink.
In summary, none of the recommended solutions offered to date by Canon will fix this problem and I am currently engaging with Canon Support in order to try and identify the root cause of this issue.
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"Unable to send data to printer"
I got a new Canon Color ImageCLASS (MF731C-733C UFR) two months ago. I had Best Buy set it up for me. It has been 'quirky' but I've been able to get it to print until today. But today I am getting messages that say "Unable to send data to printer".
I'm a graphic designer on a Mac 10.14.3. I can get simple documents sometimes to work (just simple text on a white page") But I'm having trouble gettign it to print anything else.
I've deletd all printer identities, reloaded the driver and added the printer identity back in to but still havig issues. I turned everything off and unplugged, and plugged everything back in and was able to get it to work again...until it went into sleep mode then it is not working again.
It does see the connection (the printer says "Waiting file name: (then the file name)
I'm also confused that there are two identities in my printer preferences:
• Canon MF731/733C with the printer icon and "airprint'
• Canon MF731/733C UFR II (this is the one Best Buy said to use)
Any help? Advice? It is connected by a USB cord
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Re: Printer burning up surge protectors
The easiest and safest thing to do is test the wall outlet with an ohms meter. Look for correct voltage and amps. Older homes usually have a 15amp circuit, while newer ones might have 20. If one of the prongs has a small horizontal opening where the blade is inserted, this indicates a 20amp circuit. You still use a standard 2 or 3 prong plug, it just signifies a higher amperage circuit.
If you don't know how or can't do this, I'd call an electrician. If the printer is faulty, you don't want to damage the wiring in your home. While fire is unlikely, I wouldn't guess and would rather be sure.
If the wiring checks out, its probably time for a new printer. If the power supply is built in, cost of repair will be high.
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Re: "Unable to send data to printer"
Greetings,
Sounds like your have some duplication issues which is probably why printing only works intermittently.
You can try to untangle the issue which has been created, or simply start over. Up to you.
To start over, you will need to disconnect the printer from your MAC, remove all instances of the printer from System Preferences > Printers. I would also suggest uninstalling/removing all installed printer applications. Then restart.
Yes, this is going to undo all of the shotty work you paid Best Buy's Geek Squad to do. But all you have now is a small mess.
The MF-731c is a great network capable printer. I would recommend connecting it to your wired or wireless network, so that all devices that connect can print to it. Why not?
Connection instructions, drivers for your MAC, etc.
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Re: "Unable to send data to printer"
Thanks Rick, I really appreciate your advise.
It is oddly working again today...but if/when it starts acting up again I'll do all of your suggestions. (I'm printing your response out now whiel the printe is working, lol)
I did delete the second printer identity (airprint) so maybe that is what helped. I also started the computer this morning first then started the printer. I've also put a much longer delay for the sleep mode which seems to create some issues.
I'll have more time to troubleshoot this weekend if it starts acting up again.
THANK YOU SO MUCH for helping. I'll give you an update after I've used it a while. Gad to knwo it is a good printer. Was thinkign I needed to return it for somethign better.
Stephanie
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Re: MB2120 printer says "Sending Fax" even though there is no fax to send
Thanks David. Ended up getting a replacement Canon because it was under warranty. I haven't seen the problem again. I will remember your press the power off button mutliple times for if that ever happens again and see if that burns through its desire to send that message. For now there is a printer that works. 
David
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Re: Canon MB5400 series printer: Choses to fax rather than print
Hi elope1107,
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you
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i-SENSYS MF635Cx driver problem
friends, in short, I have this problem, if I install the package driver for canon 635, then it is perfectly installed, everything is haodit, but it does not even print a test page, although the troubleshooting tool says that everything is fine.
[Windows 64bit] MF635Cx / MF633Cdw MFDrivers (Generic Plus UFR II / Generic Plus PCL6 / Generic Plus PS3 / Generic FAX / ScanGear)
Moreover, if I install a separate printer driver from the same Canon site, then everything is fine and prints, but does not scan. because the scanner driver comes in that batch application.
[Windows 32bit & 64bit] Generic Plus UFR II Printer Driver V2.00
If you install the scanner driver separately from that package - that is, only a scanner is checked, then everything is installed, the MF scan utility is started (that is, the driver sees), but later on trying to do something gives an error.
that is, some miracle happens when installing the driver package, although everything worked before, already deleted, cleaned, re-installed everything in a circle, nothing helps.
windows 10 pro, cleaned with a revouninstaller, deleted printers kriocera printer delete
the firewall tried to disable
tried to connect and network and wifi
help please
thanks
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Re: MF733CDw paper jam
I just received my new MF733cdw today and connected it via LAN; when I printed a file of 4 pages, an error after the 1st page indicated a Paper Jam, but there in no paper jam, becuse once I pushed [Next] the 2nd page printed.
No please forgive me for saying this; If Canoin know about this problem, why there is no Firmware updated to fix it, and YES, I did go to the Firmware option and updated it but still the error presists.... Please HELP - it's a shame to just unpack a new printer, connect it and find an issue with it... it's unlike Canon.
Regards,
Abe
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MF-632 trying to print 1/2 page
Just bought an MF 632 image class printer. I print packing slips for my business and only need half the sheet. I do not want to throw these away. on my old Canon printer I just sliped the unused half sheet in the paper tray and hit print. it would print the half sheet. This new printer is too smart for that... it knows that the whole sheet did not print so it then takes a full sheet and prints the page again waisting a whole sheet. I programed a custom 8 1/2 x 6 sheet to feed in the slot above the tray, the printer will print this 1/2 sheet just fine this way as well but still I have to cancel the print job or it will print another whole sheet again...
Anyone know how to dummy up this printer? Or have a workaround?
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Canon imageRUNNER ADVANCE C5535i - Linux/ARM driver
Hi,
I'm trying to setup Canon imageRUNNER ADVANCE C5535i on Raspbian Linux (ARM architecture). I'm using CQue driver, which works fine on other Linux distributions under i386/x64 architectures. I can get the PPD files - that is OK. However, the "sicgsfilter" filter distributed with CQue for linux is compiled for i386/x64 and therefore unusable on ARM. Where can I get the filter (or the whole CQue package) compiled for ARM?
Thank you!
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